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Health exchange website hits snag on first day

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Health exchange website hits snag on first day

AP News

SEATTLE, Wash. – The website for Washington State’s new health exchange got off to a rough start yesterday.

It was off line for nearly six hours after officials shut it down to assess why it was operating so slowly.

The wahealthplanfinder.org website went back online just after 2 p.m.

Michael Marchand, a spokesperson for the new health insurance marketplace, says the problem was not related to the volume of visitors or to the federal government shutdown.

Marchand compared the experience to any new software launch and said glitches come with the territory.

Meanwhile, people continued to sign up for health insurance in Washington state by telephone or in person.

Officials say it takes about an hour to go through the process for an individual or a little longer for a family sign-up.